Our policy, terms & conditions

Copyright: All copyright is wholly owned and reserved by freshcreative, no part may be reproduced in whole or part under any circumstance.

Prices: All prices are subject to change and availability. Formats and designs may change over time. Prices are in Australian Dollars and include 10% Goods and Services Tax.

Payment: As each item is set and printed on a per guest basis full payment must accompany or follow your order.

Refunds: No refunds will be given after commencement of the stationery series order, the order is considered final.

Minimum orders: 30 invite minimums apply. 30 minimum of any event item ordered, other than table numbers/guest books/table seating plans. For orders without invitations a minimum initial order of AUD$150 is required, additional orders may be any amount.

Delivery: We deliver all finished sets of stationery to you via courier and a signature will be required. Please endeavour to arrange delivery to where you will be on the delivery day to ensure you receive your goods promptly. We cannot courier deliver to PO Boxes, please supply an alternate address. We are not liable for damage caused by third parties as we take great care in packaging your set to reach you in perfect condition.

Deadlines: Urgent orders may require an additional loading depending on scheduling and client request. We advise where this may be applicable, contact us for special requests.

Alterations: Alterations to your order may be made until the design layout is approved, once approved no alterations may be undertaken. Extensive text or layout alteration (ie. change of theme) may require additional costing. Signed approval back to us will finalise your series design and text.

Colours/Finish: Onscreen colours may appear slightly different from printed versions and printed colours may slightly vary between orders and samples. We assure all items to be of the finest quality.

Errors: If you receive an item that is misprinted compared to what you submitted to us notify us and it will be reprinted and sent to you at no charge. Client errors that are signed off through the proofing process are to be reprinted at the clients expense. It is client responsibility to check all copy is correct.

Vouchers: Sample pack vouchers are not redeemable for cash, sample packs, or items separate from a personalised invite or event series. The initial order must be over AUD$150 to qualify for use. Vouchers are not transferable, and only one voucher may be used per couple.

Privacy: Your personal details and your guest information will not be distributed to any third party under any circumstance and is considered private and confidential. After your event date all information submitted to us will be deleted from our systems.